The phone support already tried.

I'll need to check diagnostics.

It is possible there may be an issue with the cable line causing you the errors on both boxes.

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Webi can assist with troubleshooting your xre errors.

It shows up on my.

Webnew box fails at initialization.

No the tv says it’s verifying my information then says ‘sorry, we’re having some trouble.

Webhow to find and resolve an error code.

For more information, please see restart your x1 tv box.

So i was just sent a new hd dvr box (i think it's the xg1v3) and i'm trying to directly swap it in for a working xfinity hd dvr.

Webhow to find and resolve an error code.

For more information, please see restart your x1 tv box.

So i was just sent a new hd dvr box (i think it's the xg1v3) and i'm trying to directly swap it in for a working xfinity hd dvr.

Customer the larger box is on a different tv and is.

Webthis is an xfinity generated error message, typically meaning the issue is on their end or the boxes need to be activated.

Webto resolve this issue, you may need to restart your tv box.

Webto resolve this issue, you may need to restart your tv box.

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